西联汇款二季度EPS大幅低于预期并下调全年盈利指引

GAAP revenue of $1.0 billion, down 1% on both a reported basis and an adjusted basis
Consumer Services GAAP revenue grew 4%, or 12% on an adjusted basis
Branded Digital GAAP revenue grew 7%, or 6% on an adjusted basis
GAAP EPS of $0.24, or adjusted EPS of $0.31
DENVER--(BUSINESS WIRE)--
The Western Union Company (the “Company” or “Western Union”) (NYSE: WU) today reported second quarter 2026 financial results.
The Company’s second-quarter revenue of $1.0 billion decreased 1% on both a reported and an adjusted basis. The change in adjusted revenue was largely driven by a slowdown in the Americas retail business offset by growth in our Consumer Services and Branded Digital businesses.
“In the second quarter, we did not see the improvement in Americas Retail that we had expected, and the delayed close of our Intermex acquisition pushed out expected synergies, contributing to meaningful margin pressure and lower-than-expected EPS. This difficult operating environment requires us to accelerate cost reductions more forcefully in the second half of the year,” said Devin McGranahan, President and Chief Executive Officer. “With revenue in line with our expectations, we remain focused on our dual-track strategy: accelerating reductions in operating expenses while continuing to invest in the future through our digital products and consumer services businesses.”
Second quarter GAAP EPS was $0.24, down from $0.37 in the prior year period. Adjusted EPS was $0.31 in the second quarter, down from $0.42 in the prior year period. GAAP and Adjusted EPS in the current year period were driven by lower revenues and higher expenses from our Consumer Money Transfer (“CMT”) retail business, lower margins in our Consumer Services business, and higher operating expenses, partially offset by a lower tax rate in the quarter.
Q2 Business Results
Consumer Services segment revenue grew 4% on a GAAP basis, or 12% on an adjusted basis compared to the prior year period, driven by higher revenues from our bill payment business and growth in our travel money business.
Branded Digital revenue increased 7% on a GAAP basis, and 6% on an adjusted basis, with transaction growth of 25% compared to the prior year period. The Branded Digital business represented 32% and 43% of total CMT revenues and transactions in the second quarter, respectively.
CMT segment revenue decreased 2% on a GAAP basis, while transactions grew 3% compared to the prior year period, and on an adjusted basis, revenues declined 3% compared to the prior year period.
Q2 Financial Results
GAAP operating margin in the quarter was 13%, compared to 19% in the prior year period, while the adjusted operating margin was 15%, compared to 19% in the prior year period. GAAP and adjusted operating margin in the current year period were impacted by lower revenues and higher expenses from our CMT retail business, lower margins in our Consumer Services business, and higher operating expenses.
GAAP effective tax rate was 20%, compared to 24% in the prior year period, while the adjusted tax rate was 14%, compared to 16% in the prior year period. The decrease in GAAP and adjusted effective tax rates was primarily due to discrete expenses in the prior year period.
Business Development
On August 10, 2025, the Company announced an agreement to acquire International Money Express, Inc. (“Intermex”). Western Union remains actively engaged in discussions with regulators, including the New York State Department of Financial Services, to obtain the final regulatory approval. Western Union anticipates closing the transaction as soon as reasonably practicable upon receipt of such approval as well as satisfaction of other customary closing conditions.
2026 Outlook
The Company is updating the financial outlook for full year 2026, which assumes no material changes in macroeconomic conditions, including changes in immigration policies, foreign currencies, Argentina inflation, or any prolonged impact or escalations of the ongoing conflicts in the Middle East.
2026 Outlook
1
GAAP
Adjusted
Revenue
2
3% to 5%
4% to 6%
EPS
3
NA
4
$1.25 to $1.35
1
2026 Outlook modeling assumes Intermex deal closes on September 1
st
, 2026.
2
Adjusted revenue growth excludes the impact of currency and Argentina inflation in quarters when hyperinflationary (over 50% within a quarter).
3
The GAAP effective tax rate is expected to be 20% to 22% and the adjusted effective tax rate is expected to be 13% to 15%.
4
The Company has not provided a quantitative reconciliation of forecasted adjusted earnings per share to forecasted GAAP earnings per share because the Company cannot, without unreasonable effort, calculate certain reconciling items with confidence due to the variability, complexity, and limited visibility of the adjusting items that would be excluded from forecasted earnings per share. These items include but are not limited to: severance and other employee termination costs; acquisition, separation, and integration costs; amortization and impairment of acquisition-related intangible assets; and income taxes associated with these adjustments. The variability of these items could have a significant impact on the Company’s future GAAP financial results.
Non-GAAP Measures
Western Union presents non-GAAP financial measures because management believes that these metrics provide meaningful supplemental information in addition to the GAAP metrics and provide comparability and consistency to prior periods. Constant currency revenues translate revenues denominated in foreign currencies to the United States dollar, net of the effect of foreign currency hedges, at rates consistent with those in the prior year. The Company calculates Argentina inflation as the revenue growth not attributable to either transaction growth or the change in price (revenue divided by principal).
Reconciliations of non-GAAP to comparable GAAP measures are available in the accompanying schedules and in the “Investor Relations” section of the Company’s website at
https://ir.westernunion.com
.
Additional Statistics
Additional key statistics for the quarter and historical trends can be found in the supplemental tables included with this press release. All amounts included in the supplemental tables to this press release are rounded to the nearest tenth of a million, except as otherwise noted. As a result, the percentage changes and margins disclosed herein may not recalculate precisely using the rounded amounts provided.
Investor and Analyst Conference Call and Presentation
The Company will host a conference call and webcast at 4:30 p.m. ET today.
The webcast and presentation will be available at
https://ir.westernunion.com
. Registration for the event is required, so please register at least 15 minutes prior to the scheduled start time. A webcast replay will be available shortly after the event.
To listen to the webcast, please visit the Investor Relations section of the Company’s website or use the following link:
Webcast Link
. Alternatively, participants may join via telephone. In the U.S., dial +1 (719) 359-4580, followed by the meeting ID, which is 974 4233 9241, and the passcode, which is 697572. For participants outside the U.S., dial the country number from the
international directory,
followed by the meeting ID, which is 974 4233 9241, and the passcode, which is 697572.
Safe Harbor Compliance Statement for Forward-Looking Statements
This press release contains certain statements that are forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future performance and involve certain risks, uncertainties, and assumptions that are difficult to predict. Actual outcomes and results may differ materially from those expressed in, or implied by, our forward-looking statements. Words such as “expects,” “intends,” “targets,” “anticipates,” “believes,” “estimates,” “guides,” “provides guidance,” “provides outlook,” “projects,” “designed