Zoom 在 Zoomtopia 2026 发布统一上下文层等一批 AI 功能，无新增财务或订单信息

Unified Context Layer
helps close that gap by linking conversation history with relevant documents and data. Together, these sources give people and AI agents a fuller picture of the work and what needs to happen next.
This new layer brings together conversations with near real-time activity across
Zoom
and connected third-party applications, giving people and AI agents access to business context that might otherwise be lost or siloed. Configurable settings and controls help manage access, while coordination among AI agents turns business context into actionable insights.
Zoom
is increasingly becoming a system of action as organizations, large and small, put the company's AI tools to work at scale.
Zoom
Virtual Agent customer count has surged by 256%
1
, and users who leverage
Zoom
's various AI tools report completing tasks twice as fast, with 72% citing high or extremely high business impact, compared with a market average of 63%
2
.
Zoom
is expecting to surpass
$5 billion
in annual revenue this year.
With a growing enterprise footprint across industries from healthcare to financial services, retail, and education, the company is advancing its vision for workplace productivity, one where the line between conversation and execution shrinks.
“AI models are only as powerful as their understanding of your business, and that context makes all the difference,” said
Eric Yuan
, founder and CEO of
Zoom
. “Fragmented product experiences isolate conversations, stall decisions, and drag businesses down. Today, with the Unified Context Layer, we’re laying the groundwork for a system of action designed to turn conversations into completed work.”
“Our teams have the information they need, but it’s often dispersed across meetings, notes, and different systems,” said
Christine Sarros
, senior vice president of
Enterprise Engineering
, Oracle Cloud Infrastructure
. “Zoom’s new solutions could help bring that context together, so teams can enter customer conversations with a clearer understanding of what’s been discussed, what’s been decided, and what needs to happen next. We see an opportunity to spend less time reconstructing history and more time helping our customers move forward.”
At Zoomtopia,
Zoom
is bringing this vision to life with innovations across collaboration, AI, customer experience, and events. The announcements below show how it all connects business context to the tools and workflows people actually use to get work done.
Give people and AI agents context to turn conversations into action
Every meeting, chat, and document leaves a trail of discussion, decisions, and action items.
Zoom
's
Unified Context Layer
accesses this information to help people and AI agents quickly move from context to clarity to action.
The Unified Context Layer makes work even more efficient when used with the newly introduced capabilities that include:
Follow the meeting:
Delivers personalized transcripts and summaries for users who miss all or parts of a meeting.
(Expected December 2026.)
Enriched notes:
Links shared screens, slides, charts, and in-meeting chat to relevant moments in a searchable transcript.
(Expected November 2026.)
My Notes hardware integrations:
Extends My Notes to in-person conversations through new devices from DTEN and Bota.
(Expected
November 2026
and Q1 2027, respectively.)
My Notes Workflows:
Turn meeting summaries into follow-up work in everyday tools like
Zoom
Chat and Salesforce, with ready-made workflows for sales, marketing, and IT, or custom ones created by describing what to automate in natural language, no separate workflow builder needed to get started.
(Expected October 2026.)
New
Zoom
Chat experience:
A refreshed chat experience designed to help surface relevant conversations and bring AI agents directly into discussions to take actions based on administrator-defined controls.
(Expected December 2026.)
ZoomMate Agent Teams:
Specialized AI agents that work together in an AI team to support faster execution of work.
(Available now.)
Bring
Zoom
capabilities into the AI tools businesses already use
Developers and AI agents
can now access
Zoom
capabilities outside the
Zoom
app. Through APIs and Model Context Protocol (MCP) servers, teams can connect scheduling, transcription, search, administration, and contact center actions to other AI environments and workflows. Highlights include:
MCP Servers:
With new MCP servers across the portfolio, developers and AI agents can coordinate actions outside the
Zoom
UI.
(Available now.)
Connections to AI Assistants:
Use supported
Zoom
capabilities within AI environments, including Claude, Codex, Copilot, and Muse.
(Expected October 2026.)
Search & Ask APIs:
Query
Zoom
's Unified Context Layer directly from Claude, GPT, Codex, Muse, MS Copilot, Gemini, and Slackbot, as well as MCP-compatible agents.
(Available now.)
Zoom
Admin MCP Server:
Perform admin tasks conversationally.
(Expected October 2026.)
Reduce barriers to natural, engaging conversation
To help users show up as their best in
meetings
,
Zoom
is making conversations clearer, more natural, and more inclusive, with AI driving more meaningful outcomes. These new enhancements strengthen the foundation for the unified context layer with:
Voice Translator:
"Translate Me" enables a speaker to translate their audio for all participants using a synthesized version of their own voice, designed to preserve a natural feel.
(Expected October 2026.)
Pose Correction:
Subtly adjusts a user’s video when they glance away from the camera, helping maintain a camera-forward appearance.
(Expected December 2026.)
Touch up my Voice:
Users can use this feature to alter their own voice with real-time accent smoothing so speakers come through more clearly and naturally.
(Expected December 2026.)
High-quality screen sharing:
Enhanced media support for 60 frames per second screen sharing.
(Available now.)
Live Meeting AI Agent:
Proactive meeting assistance that helps find answers, keep meetings on track, and nudge engagement.
(Expected Q1 2027.)
Carry customer history from one interaction to the next
Customer service breaks down when customers have to constantly repeat themselves, and agents have to reconstruct past interactions
Zoom
CX
extends shared customer context across a variety of channels, including live and AI agents, providing a broader view of the past and present to help inform future outcomes. Highlights include:
Customer Profiles:
Brings dynamic customer profiles into
Zoom
CX with real-time context across channels and interactions.
(Expected November 2026.)
CX Insights Transcript Intelligence:
Automatically classifies voice, chat, and email transcripts and makes them queryable in natural language, joined with operational data, such as handle time, queue, and outcome.
(Expected November 2026.)
Zoom
Virtual Agent - Kiosk:
Brings AI-powered self-service to physical retail locations via branded kiosk agents, resolving customer requests on the spot without relying on
in-store staff.
(Expected November 2026.)
Give businesses control as AI takes on more work
Zoom
is adding
new management controls
that enable administrators to manage AI activity across the account while supporting customers' existing guardrails and data-classification policies. Highlights include:
Centralized AI Management:
Provides administrators with greater control over how AI features are configured and used across the organization.
(Expected December 2026.)
Sensitivity Labels:
Seamlessly sync with Microsoft Purview sensitivity labels or create native labels in
Zoom
, then automatically enforce policies based on the sensitivity of meetings and content.
(Available now for select
Zoom
Workplace customers.)
AI Guardrails:
Set account-level rules governing what AI can generate or use in its responses.
(Expected Q1 2027.)
Deepfake Risk Detection:
Introduce deepfake risk detection tools designed to help flag potential synthetic media across hiring, customer experience, and meeting scenarios.
(Expected December 2026.)
Zoom
Compliance Manager support for My Notes and
Zoom
Canvas:
Archives and monitors AI-generated summaries, notes, and documents to help address organization's own retention and supervision requirements
3
.
(Expected January 2027.)
Extend the business value of events beyond the closing session
Most of what happens at a live event disappears the moment it ends.
Zoom
Events now brings powerful AI functionality to event planning, content creation, and analytics. These capabilities help reduce the amount of heavy setup work involved and extend the value of event content long after sessions end. Highlights include:
Content Studio
:
Turn one recording into a multi-language, multi-format asset library.
(Expected October 2026.)
Agentic Event Setup:
Use AI to help configure event details, from sessions to registration, before launch.
(Expected November 2026.)
AI Analytics for Events:
Query event data in plain language, score engagement, and generate shareable reports, cutting post-event analysis time significantly.
(Available now.)
Taken together, today's launches represent a significant step for
Zoom
toward becoming a system of action for modern work by connecting conversations to the work that follows, across roles and
industries
. For more information on announcements from Zoomtopia 2026, visit the
Zoom
newsroom
.
About Zoom
Zoom (NASDAQ: ZM) is a system of action for modern work, turning live collaboration into completed results. From entrepreneurs to global enterprises, customers choose Zoom to seamlessly collaborate, communicate, and drive outcomes across meetings, phone, contact center, and more — all with the built-in assistance of Zoom AI. Founded in 2011, Zoom is headquartered in San Jose, CA. For more information, visit
zoom.com
.
_____________________
1
2QFY27 Earnings Report
2
According to Zoom's 2026 GenAI ROI Study (a quantitative survey of 500 U.S.-based knowledge workers).
3
Zoom Compliance Manager is not a substitute for independent legal or compliance review.
Photos accompanying this announcement are available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/9c70a77f-51bf-4202-b476-aef093fb52e2
https://www.globenewswire.com/NewsRoom/AttachmentNg/49686e54-443a-4304-95ba-e3af90a01719
https://www.globenewswire.com/NewsRoom/AttachmentNg/9f0dc69f-7946-4359-9f24-f257d1132c1b
https://www.globenewswire.com/NewsRoom/AttachmentNg/8d3df8bf-3fb4-48f3-9ab7-28ad7a19ca8a
ZoomMate in Zoom Workplace
ZoomMate works within Zoom Workplace to help teams turn conversations into completed work.
Voice Translator
Voice Translator makes connecting with global teams even easier.
Zoom Virtual Agent for kiosk
Zoom Virtual Agent for kiosk brings AI-powered self-service to physical retail locations via branded kiosk agents, resolving customer requests on the spot without relying on in-store staff.
AI Management
Centralized AI Management provides visibility to admins across an organization.