新韩金融集团董事长陈玉洞在25周年庆典上发表关于客户信任与AI能力的泛泛讲话，无具体催化

Shinhan Financial Group Chairman Jin Ok-dong said customer trust and artificial intelligence capabilities are the key requirements for the group as it marks its 25th anniversary. With trust now extending from people and systems to AI, he said, building "trustworthy AI" will become a new source of competitive strength for financial companies.
"The competitive edge that matters going forward will depend not simply on how well we use AI, but on how well we design AI that customers can trust," Jin said at a ceremony marking the group's 25th anniversary at its headquarters in central Seoul's Jung District on the 1st.
Jin said that although the AI era is opening, financial companies must pass through one final gate — trust — before they can take their next step. "The object of trust is shifting from people to systems and now to AI, but the essence does not change," he said. "Customers judge whether they can entrust their assets with peace of mind, so building 'trustworthy AI' alongside technological competitiveness will be an important task for financial companies."
He pointed to internal controls as the core condition for maintaining that trust. "Zero scandals and aggressive sales are not conflicting concepts," Jin said. "It means we must strictly observe internal controls while also performing well in sales." Sustainable growth is possible only when all capabilities advance together, he said, including internal controls, profitability, market position, the customer base, corporate culture and AI transformation.
Jin also called for drawing lessons not only from the achievements of the past 25 years but also from failures and regrettable choices. "A great organization is not great because it never falls," he said. "It becomes a great organization because it learns a lesson when it falls and gets back up."