韩华财险面向老年客户开设“数字金融学校”，属服务性社会责任项目，无业绩或资本结构增量

Hanwha General Insurance Opens Digital Finance School for Older Customers - Seoul Economic Daily
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A Hanwha General Insurance in-house instructor explains how to use the mobile app at a "Digital Finance School" held for elderly customers in the Seoul-Incheon region. Courtesy of Hanwha General Insurance
Hanwha General Insurance (000370.KS) said on the 14th that it has launched a "Digital Finance School" for older customers who have difficulty using digital devices. The program is designed to improve access to financial services for senior customers as insurance transactions increasingly move online.
The company built the curriculum around one-on-one practice, noting that about 78.7% of visitors to its customer service centers are aged 60 or older. The first session drew older customers from Incheon, Bucheon and Bupyeong in the greater Incheon area.
The two-hour program consisted of three sessions: digital training, hands-on practice and consultations, and a special lecture on health. The digital training covered how to use the mobile application to file insurance claims and check policy details, as well as how to connect to remote video consultations. Each customer was paired with a dedicated (exclusive) financial planner who helped with smartphone use and provided advice on financial and coverage matters.
Starting with this session at its Gyeongin regional headquarters, Hanwha General Insurance plans to refine the curriculum based on participant feedback and expand the program nationwide.
"This program focused on making it easier for people left behind by digital technology to use smart services without inconvenience in a remote financial environment," a Hanwha General Insurance official said. "We will continue to improve service satisfaction from the customer's perspective and fulfill our role as a reliable wellness partner supporting healthy daily life."
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Original reporting by
Park Min-joo
for Seoul Economic Daily.
AI-translated from Korean. Quotes from foreign sources are based on Korean-language reports and may not reflect exact original wording.
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