Coupang履约服务将全额补偿仁川物流中心火灾相关卖家库存损失

Coupang Fulfillment Services (CFS) said on the 22nd that it will fully compensate sellers registered on its Rocket Growth service for inventory losses from the fire at its logistics center in Seoknam-dong, Incheon.
Coupang Fulfillment Services will fully compensate not only inventory damage but also inventory goods in areas where the fire did not spread. The move is aimed at preemptively preventing secondary damage that sellers could face, such as delays in removing inventory and damage caused by dust.
Coupang Fulfillment Services said, "For sellers who lost precious inventory and experienced business disruptions due to this fire, we have decided to proceed with preemptive compensation under our responsibility, even before the fire investigation and insurance processing procedures are completed." Coupang Fulfillment Services operates Rocket Growth, which handles the storage, management and delivery of individual sellers' products on their behalf.
This decision by Coupang Fulfillment Services is aimed at relieving the management anxiety of sellers who experienced business disruptions and quickly supporting the normalization of their businesses. In effect, the company has taken preemptive measures before estimating the damage and before sellers themselves prove their inventory losses.
As soon as it tallies sellers' inventory quantities, Coupang Fulfillment Services plans to individually inform each seller of the total compensation scale, the expected payment date and the minimum necessary procedures, starting in mid-August. In this process, Coupang Fulfillment Services plans to actively use its own internal system to tally sellers' inventory status, while proceeding through minimal procedures without requiring supporting documents such as invoices and packaging videos.
In addition, Coupang Fulfillment Services plans to operate a "Rocket Growth Seller Dedicated Consultation Channel" to support consultations for close communication with sellers and swift problem resolution. Through this, it plans to address and respond to the detailed questions and concerns sellers may feel in a timely manner.
An official from Coupang Fulfillment Services stressed, "We are sincerely sorry for causing concern to sellers due to an unexpected accident," adding, "We will do our utmost not only in on-site cleanup and support for residents, but also in providing the best support with a sense of responsibility so that our valued partners, the sellers, do not suffer management difficulties due to this incident."