Coupang午夜系统故障约两小时后恢复，将向用户、商户和骑手提供小额补偿

Coupang to Compensate Customers, Merchants and Riders After Overnight Outage - Seoul Economic Daily
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Coupang CI. Photo courtesy of Coupang
Coupang and Coupang Eats will compensate customers, restaurant owners and delivery riders affected by an overnight system failure that canceled orders.
In a notice to customers on the 9th, Coupang said it would give 5,000 won in Coupang Cash to customers whose orders were canceled because of the system error. The credit can be used for six months from the date it is issued.
Coupang Eats is offering different amounts depending on the type of disruption. Customers whose orders were not properly received will get a coupon worth 1,000 won, while those whose orders were canceled after payment was completed will get one worth 3,000 won.
Delivery riders will receive 1,000 won if records confirm they arrived at a restaurant, and the full delivery fee if an order was canceled after they had picked up the food. The company also plans to assess losses at partner restaurants and compensate them for orders canceled after being accepted.
The apps and websites of Coupang, Coupang Eats and Coupang Play were inaccessible for about two hours starting at midnight on the 9th. Users who tried to connect saw a message reading, "Your network connection is unstable. Please check your connection and try again."
The outage temporarily halted orders and payments on Coupang and Coupang Eats, disrupting service. Access errors also hit the Coupang Flex app, used for the company's delivery operations, holding up some deliveries.
Coupang said the problem appeared to be a temporary error that occurred during a service upgrade and that it is investigating the exact cause. The outage has since been resolved and all services are operating normally.
"We sincerely apologize for the inconvenience and will do our best to ensure the same problem does not happen again," Coupang said in the notice.
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Original reporting by
Lee Yong-sung
for Seoul Economic Daily.
AI-translated from Korean. Quotes from foreign sources are based on Korean-language reports and may not reflect exact original wording.
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